Chris Downs: Are we still talking about service design?
Story: Atipong Amornwongpeeti Heard of a Zipcar? Own a Nokia phone? Chances are that at least a couple of products and services you have been in contact with bear the fingerprint of Chris Downs, a …
Although he was a trained product design, Downs was quickly disenchanted by the waste and greed that products encourage and came to be attracted to services. In fact, he went so far as to conceptualize them as the antithesis of products – the former being environmentally sustainable (as services are intangible and do not give rise to waste) and socially inclusive (because services are based on people helping each other) while the latter being essentially anything but.
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