EasyJet threatens not to let passenger board after he criticises airline on Twitter
A law lecturer who sent a tweet complaining about easyJet after his flight was delayed said he was initially told he would not be allowed to board the plane because of the posting.
Mark Leiser, who lectures at Strathclyde University, was booked on a 9.20pm flight from Glasgow to London and was concerned he would miss his connection after being delayed for over an hour.
He asked an attendant at the gate when the last train from Gatwick airport into central London would depart and after initially being treated very courteously, a second attendant told him “EasyJet was a point to point destination carrier" and how he continued his journey was not the airline’s responsibility.
Personnally I understand EasyJet’s reaction, at least that there was a reaction if only because it shows the company listens and cares about customer’s reaction. That reaction itself is out of proportion and, in the end counterproductive. Had EasyJet decided to answer otherwise while making sure the complaint was understood and addressed was relatively easy though. An opportunity to make good was wasted.
See on www.independent.co.uk