When Those Who Know Won’t Share – [NYTimes.com]
There is no “I” in team, we are told. It’s important for workers to share information and collaborate. So why would employees deliberately hide knowledge from their colleagues? And yet they do, all the time.
Knowledge-hiding in the workplace is common and takes different forms, some more harmful than others, according to new research by Catherine E. Connelly, an associate business professor at McMaster University in Hamilton, Ontario, andDavid Zweig, an associate management professor at the University of Toronto, Scarborough.
Theirs was not a study of inadvertent communication failures. (That’s a research topic in itself.) Rather, the professors examined the deliberate attempt “to withhold or conceal knowledge that has been requested by another member of the organization.” Based on surveys at a range of workplaces, they were able to trace a “continuum of deception” among knowledge hiders, Professor Zweig said in an interview.