Archive by Author | plerudulier

Solving the inception paradox • ©[socialenterprise.it]

Organizations are not used to deal with communities. 

Communities are made of passion, energy, relationships and knowledge. Human beings are the main ingredient. Their inner dynamics are not deterministic, nonlinear and very hard to predict. They are often invisible to organizations as they don’t fit into the neat, hierarchical and transactional mechanisms that have been designed to get work done.

Even worse, crucial cultivation, engagement, measurement and change management skills are clearly missing in most large corporations today on the market. Without such competencies and sensitivity, organizations are simply not equipped to recognize communities, to understand them or to see their amazing role in business outcomes.

Such discomfort is evident in the unrealistic expectations expressed by companies that decide to launch employee communities. You may find some of the following questions familiar:

How long will it take for the community to deliver its results?

What’s the top usage scenario we should bet on?

Which are the key content and services we should provide?

Is the enterprise social software platform we already have the right one for our community?

How much savings / revenues will we get thanks to the community?

Can you see the issue with them?

via Solving the inception paradox.

How ‘robo-investing’ is managing money for the masses ► ©[bbc.com]

“Robo-investing” – using computer algorithms rather than humans to manage your investments – is a white-hot sector attracting lots of start-up cash.

There are now several companies here in the US promising that their algorithms can get more bang for your investment buck at a fraction of the price charged by traditional investment managers.

Managing your portfolio, diversifying your investments and handling your tax liabilities can all be done automatically 24/7.

And machines aren’t swayed by fear and greed, the primary emotions that often drive very poor investment decisions. They can crunch terabytes of data and take a global, long-term view, spreading your investments across geographies and asset classes, from bonds to equities, index funds to property.

via BBC News – How ‘robo-investing’ is managing money for the masses.

Leonard Nimoy’s Life in Memorium

Featured Image -- 20825

Originally posted on TIME:

Leonard Nimoy, the actor who played Spock on Star Trek, died Friday. He was 83 and had lung disease. “I loved him like a brother,” said William Shatner, who starred alongside Nimoy as Captain Kirk. “We will all miss his humor, his talent, and his capacity to love.”

Watch his life in memorium above.

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Customer Journey Map | Service Design Tools ► ©[servicedesigntools.org]

The customer journey map is an oriented graph that describes the journey of a user by representing the different touchpoints that characterize his interaction with the service.

In this kind of visualization, the interaction is described step by step as in the classical blueprint, but there is a stronger emphasis on some aspects as the flux of information and the physical devices involved. At the same time there is a higher level of synthesis than in the blueprint: the representation is simplified trough the loss of the redundant information and of the deepest details.

via Customer Journey Map | Service Design Tools.

Investigation underway as unidentified drones sighted again in Paris skies

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Originally posted on Global News:

PARIS – Unidentified drones flew over the Eiffel Tower and key Paris landmarks for a second night running, further baffling French authorities who are investigating the mysterious phenomenon at a time of high security across the country.

Police sighted one or more drones in five instances buzzing in the Paris sky in the night of Tuesday to Wednesday — from 11.30 p.m. to 2 a.m. An inquiry was launched after drones, which are banned over Paris, were spotted Monday night.

Paris prosecutors’ spokeswoman Agnes Thibault-Lecuivre says an unidentified flying object was first seen near the Gare de l’Est train station Tuesday night, with sightings continuing over the Paris Opera, then on to the Tuileries gardens, past the Eiffel Tower and then south past Paris’ Montparnasse Tower.

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Digital diaspora in the enterprise: Arrival of the CDO and CCO | ZDNet

Originally posted on I am a Bridge:

Digital diaspora in the enterprise: Arrival of the CDO and CCO | ZDNet.

When they write the history of the early days of the networked era, it will be noted that the centralization of technology services in most enterprises largely ended within a few decades of the arrival of the Internet. Networked technology became so profoundly widespread, pervasive, and inexpensive, that the sheer variety and richness of the cloud first swamped and then disintermediated the old methods of providing a few approved apps and devices. What’s more, as all forms of digital became more and more central to the core business models of organizations, the traditional IT department began to lose a growing portion of the strategic discussion around technology.

There have been suggestions that organizations now need C-level officers focused on everything from corporate data and customer experience to digital strategy and social media.

Or at least that’s what…

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A change that satisfies nobody | Un changement qui ne satisfait personne

Originally posted on plerudulier:

It so happened that I recently acquired a new home. Until then, since I changed job, in June 2014, and moved to Burgundy (from Normandy), I had been renting a place something I was getting really tired of.

Il se trouve que je viens d’acquérir, récemment, un logement. Jusque là, depuis que j’ai changé de travail, en Juin 2014, et déménagé en Bourgogne (venant de Normandie), j’étais en location ce dont je commençais à vraiment me lasser.

We officially signed papers last week. Were present, the sellers, myself, a person from the real estate agency and 2 notaries (each one representing each party).

Nous avons officiellement signé les papiers semaine dernière. Étaient présents, les vendeurs, moi-même, une personne de l’agence immobilière et 2 notaires (chacun représentant chaque partie).

We spent a whole hour reading again papers both parties had manually signed, 3 months ago, as a preliminary purchase agreement at the…

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